Our Associates

Resolve associates support the core Resolve staff in developing and delivering low cost training programmes, drafting policy and procedure documents, assessing and making recommendations on ASB services and other consultancy services. 

Most of the Resolve associates have full time positions within the ASB sector, therefore they are up to date with developments. As they are seen as experts within their field there is no one better placed to provide training and develop best practice in delivering ASB services.

Alex Wrigley

Tenancy Enforcement Manager
The Guinness Partnership 

Alex has over 14 years’ experience working in the Housing Sector, with 12 of those years dedicated to Anti-social Behaviour and Community Safety. Alex has worked in both Local Authority and Housing Association roles. Having started his career in Leeds City Council’s ASB Unit, whilst studying for his degree, following graduation, Alex moved to Somer Community Housing Trust (now Curo) as an ASB Officer before the draw of the ‘big smoke’ brought him to Viridian Housing in South London.

Alex started here as and ASB Officer before being promoted to Senior Officer and taking up a specialist post in the Brixton area. Here Alex developed outstanding relations with the local Safer Neighbourhoods Team and drew on national best practice to help tackle the growing gang issues in the area. During this time, Alex developed the first ‘Gang Membership’ Tenancy Clause, to ensure that tenancies of gang nominal could be targeted where serious ASB and criminality involvement was identified.

In 2010, Alex took up the post of ASB Team Leader at Viridian and helped to develop a motivated and highly performing ASB service. At this point, Alex started to work closely with the Chartered Institute of Housing, both delivering training and helped to develop the Community Harm Statement (CHS).

Following his role at Viridian Housing, Alex then moved to the dreaming spires of Oxford to take up the role of ASB Investigation Team Manager at Oxford City Council. Here Alex worked closely with colleagues in the Home Office and (across the sector) to assist in the development of the Anti-social Behaviour, Crime and Policing Act 2014.

Alex joined The Guinness Partnership in early 2014 as an Operations Manager (ASB). Following restructure, Alex recently took up the new position of Tenancy Enforcement Manager at Guinness. The new Tenancy Enforcement Team being biggest specialised Housing Enforcement Team in the country.

Alex has continued to work closely with Resolve delivering Training to other practitioners across the sector. Alex also sits on the Home Office ASB, Crime and Policing Working Group as housing sector representative.

Tess Ash


Tess has over 25 years of experience in the social housing sector, working for local Government in homelessness services for a number of years, managing hostel accommodation for young people and resettlement services.

Tess moved on to estate management ,delivering front line housing services to estates in South Manchester, before joining the nationally recognised ASB Team in late 1990's with Manchester City Council. Tess was responsible for managing a wide range of ASB casework and has substantial experience in legal action and strategic planning at citywide level.

Tess has worked closely with the Home Office, DCLG and other Government Departments for many years, as well as collaborative work with Resolve and Housemark.

Tess is a nationally recognised ASB consultant working for CIH, providing advice and support to social housing providers in relation to ASB service provision, delivering a wide range of training modules across the whole spectrum of ASB complaint handling, as well as case reviews and case audits, desktop reviews of policies and procedures, service review consultancy, health checks, development of Tenant Scrutiny Panels and tenant training.

Tess most recently lead on the management and strategic development of Neighbourhood Safety Services within Bolton, ensuring  successful policy implementation and service delivery in the areas of prevention, intervention, enforcement , support and reassurance.



Graham Littlewood

Tenancy Enforcement Team Manager
The Guinness Partnership

Graham  studied an LLB Law degree before completing the Bar Vocation Course and being called to the Bar. He spent two years working on the North West circuit as a Solicitor’s Agent where he appeared before District Judges on behalf of private landlords and mortgage companies in mortgage possession claims as well as undertaking Small Claims involving Road Traffic Accidents, Consumer Credit actions and other applications. 

In 2012 Graham moved to London to continue practice and in November 2013 he joined One Housing Group as an Anti-Social Behaviour Coordinator. At One Housing Group Graham played a leading role in developing an In-House Legal service where he was responsible for preparing injunctions and possession claims and representing One Housing Group at Court.  As the service developed Graham began to conduct Tenancy fraud investigations and litigation preparing possession proceedings and applications for Unlawful Profit Orders in illegal sub-letting cases. 

In July 2016 Graham moved The Guinness Partnership where he manages a Tenancy Enforcement Team of 9 Caseworkers and 2 assistants.



Jo Grimshaw

ASB Manager
Surrey Police

Jo has worked for Surrey Police since 2003 where she started as an Antisocial Behaviour Caseworker responsible for Guildford/Waverley.


She was promoted in 2012 into her current role as the ASB Manager for Surrey Police.


Jo is responsible for a team of 7 ASB specialists who work closely with police teams and partner agencies to deal with ASB, either through prevention or enforcement. She tactically and strategically advises the Force on ASB which has included policy and procedure for the ASBCPA 2014.


Jo has produced and implemented the Surrey Partnership ASB Plan and has recently helped with the commissioning of a new victim service for repeat and vulnerable victims of ASB in Surrey. She is currently looking at how ASB legislation and other ancillary orders can help tackle and disrupt serious and organised crime.


Jo also sits on the Home Office ASB Strategic Board.

Steve de Burgh  

Steve is a Fellow of the Institute of Community Safety and former academic Head of Centre of the BTEC provider CSPt where he was also Chief Executive.

He is an experienced lecturer having a wealth of experience delivering BTEC education in the Anti-Social/Crime & Disorder setting.

He spent 31 years as a police officer retiring as a Detective Chief Inspector having worked as a ‘Scotland Yard Detective’ as a Senior Investigating Officer on the Counter Terrorism and Flying Squad commands receiving a number of commendations and a certificate of outstanding service.

He has extensive and diverse operational experience in addition to local Crime and Disorder experience in a wide range of environments. Steve was also a police trainer and since retirement in has been lecturing to Community Safety Partners on various subjects but specialises in data exchange, models of justice, legislation and procedures, domestic violence and conflict resolution.

In addition to holding a BSc (Hon’s) in Policing and Police Studies Steve holds an MSc in Criminal Justice Studies. He is a member of the policing research partnership of the N8 group of universities and sits on the board of the National Rural Crime Network.


Barry Scales

Barry was until recently the Service Manager for Community Safety at the very varied and busy London Borough of Hackney. He worked in developing that service to incorporate not just wider Community Safety matters including crime and crime prevention but also, crucially closer working with Hackney’s Housing service both when it was an Arms Length Management Organisation (ALMO) and now it has been brought back into the Council.  That greater incorporation into his service’s work was particularly concerned with the more effective noise nuisance elements of ASB, a very large part of any housing department’s caseload. 

Noise was formerly and solely managed by environmental health officers and the delays and lack of joint working as a result was a major issue for all staff. The new processes and support for early intervention and also where necessary enforcement which Barry and his team developed, led to a far more streamlined and effective service for residents. 

Barry has always been a passionate advocate for partnership working across all the agencies involved in dealing with community safety, antisocial behaviour and crime locally and nationally. Before his role at Hackney he had a varied career with the Metropolitan Police and during the latter stages of this was a key player in the development of what has become a basic national model for the support of lawful and effective information sharing in the community safety, vulnerable children and adults fields. 

Prior to the passing of the Antisocial Behaviour, Crime and Policing Act 2014 Barry contributed to both national and local consultations and when it was passed, he led the introduction of its revised powers within all relevant teams at Hackney. Today he delivers training and undertakes roles assisting Local Authorities particularly, both in the areas of community safety and ASB, but also general Local Government management issues.

Dave Bethom

 Dave is a former police officer with Merseyside Police having worked in Uniform, CID, Anti-Corruption, Fraud and Neighbourhood Policing obtaining an all-round experience of crime and anti-social behaviour. . Prior to retiring in 2013, for his last 8 years he was seconded to Liverpool City Councils ASB Unit. During his secondment he obtained an extensive knowledge in relation to the ASB Tools and Powers; the role of Community Safety Partnerships writing several protocols;  Multi Agency Working sitting on and chairing a number of group meetings; Information Sharing writing several ISA’s and assisted in developing Merseyside Police’s response in relation to vulnerable victims.

 Dave’s speciality was using ASBO’s in Neighbourhoods where communities were in fear due to localised gangs and brought numerous successful multi handed applications. He also took on some of the more well known criminal gangs in Liverpool adopting Gang Injunctions and again brought over 60 applications within 12 months prior to leaving the police. 

His work in relation to Gang Injunctions brought him to the attention of the Home Office and upon leaving the police he became a Peer Reviewer under the Ending Gang and Youth Violence initiative. He was also asked to write a practical guidance to obtaining Gang Injunctions which was published by the Home Office in 2016. He has also submitted a number of report to the Home Affairs Select Committee in relation to Gangs and ASB. 

In relation to the Anti-Social Behaviour and Policing Crime Act 2014 Dave was regularly consulted by the Home Office in relation to the practicalities of policing the new tools and powers. He suggested the new Police Dispersal power making everything quick and simple.

Andrew Williams


Andy Is a Director of Williams Training and Consultancy Ltd, he provides bespoke consultancy and training services in CIPD, Business Management, Leadership Development, Performance Management, Change Management, Coaching and Mentoring across the UK, Europe and the Middle East.


He has over 20 years operational and senior management experience in Private, Public and Voluntary sectors leading multi-disciplinary project teams and technical experts.


As a senior community safety manager, he has extensive experience in policy and strategy development, leading and working in collaborative partnerships throughout Cheshire, regionally and nationally on behalf of both Local Authority and the Police Service. Devising, developing and implementing a range of innovative projects across the thematic business areas of community safety. A former director of the National Community Safety Network/Institute of Community Safety and board member of the Northwest Community Safety Forum.


He joins Resolve ASB as an associate consultant bringing consultancy and training experience in ASB Tools and Powers, Case Management, Prevent, Restorative Justice, Designing out Crime, Crime Prevention, Heritage Crime and Community Engagement at both strategic and operational levels.


Andy is a College of Policing trained operation structured debrief facilitator and has delivered bespoke offender management training within prisons.


Liz Baxter

Strategic Manager Crime and Anti-Social Behaviour
Trafford Council

Liz has worked in AGMA organisations and in Anti-Social Behaviour for 14 years.

For the last three years she has run the integrated partnership team at Trafford Council which also includes managing the CCTV service and leading on the Prevent agenda.

Liz studied the ASB Crime and Policing Act 2014 as part of her Masters degree in Criminal Justice and she prides herself on leading her team to find innovative solutions to victims of ASB.

Sharon Nandoo

Sharon has over 18 years’ experience of Housing Law. As a qualified Legal Executive Sharon has represented Local Authorities and Housing Associations in a range of legal issues including anti-social behaviour. Sharon spent 12 years working for one of the largest Housing Associations in the South East as the strategic lead for anti- social behaviour, subletting and domestic abuse. She has extensive experience in ASB policy and procedure development, service improvement, advising and supporting front-line practitioners, implementing new legislation and good practice.


Sharon has been a Freelance Trainer and Consultant since 2015, advising Social Landlords on tenancy issues and policy development.  In 2015 Sharon spent time working with Lewis Silkin Solicitors in London where she represented social landlords using a range of ASB remedies including the Injunction to prevent nuisance and annoyance and possession claims.  Sharon also has experience of dealing with Human Rights and Equalities Act challenges.  Sharon’s experience of having worked both as a Housing Lawyer and in the sector as an ASB specialist gives her a unique appreciation of the challenges faced by landlords both when tacking ASB on a day to day basis and when taking cases through the courts.

Serena Simon

Westminster City Council

Serena has over 18 years’ experience working in the field of community development, empowerment and victim support.

A qualified Psychologist, she has utilised her skills to set up the first formal Peer support scheme for victims involved in civil action (Newham) to encourage them to take a stand and attend court giving evidence.

This attracted much media attention and she was also privileged to contribute in part to the research conducted by Sara Payne (1999) Redefining Justice.

Contacted by the Home Office, she has delivered training around victim/witness support as part of the Neighbourhood Crime and Justice agenda. She was also consulted by the Ministry of Justice around the development of the risk assessment matrix (housing) to determine victim’s vulnerability.

Serena currently leads an anti-social behaviour case management team and is part of the management team of an integrated gangs unit for Westminster City Council.

Ed Shaylor

Ed qualified in the 1980s as a probation officer and over the subsequent 30 years he has become a manager of firstly young offender services and then community safety, and has since joined the Chartered Institute of Environmental Health as a Full Member. 

Ed has managed a variety of community safety and regulatory service areas such as

  • anti-social behaviour investigations and problem solving
  • neighbourhood crime prevention, including CCTV
  • domestic violence
  • regulation, licensing and enforcement in the fields of public health, environmental protection, statutory nuisance, housing and street scene
  • offender based work with adults and young people as a senior probation officer and manager of a youth offending service
  • drug and alcohol and offender management services.   

He has led service transformation to combine services and achieve efficiencies of cost and performance, respecting the importance of the leadership of elected members and engaging effectively with customers and communities.