RESOLVE-ASB’s training programme is expertly designed to help officers and managers continuously improve their knowledge and expertise. Using real case study examples and issues, our courses give delegates a solid grounding in how best to respond to often-complex challenges such as vulnerability, mental health and domestic abuse. Using national experts as course leaders, our training programme enables delegates to gain practical learning as well as developing key competencies.

Training is delivered on subjects that are current and respond to emerging priorities for organisations and practitioners dealing with community safety and antisocial behaviour.

In-house training packages designed specifically for an organisation or team are also available. These may be on a single topic where, for example, an organisation feels exposed to a particular risk or they may have a broader remit such as an induction programme for new staff or practical briefings for non-specialist front line staff.  

Our courses are open to all community safety professionals and partner agencies.

Entry Level Courses

A series of courses designed to introduce officers to antisocial behaviour. Providing delegates with an understanding of how to identify and investigate antisocial behaviour (ASB), apply case management principles and access services available to support vulnerable victims and witnesses.

Technical Level Courses

Courses designed to support the development of specialist knowledge, in key areas influencing Community Safety and Antisocial Behaviour (ASB). Whether you are an officer preparing cases for legal action, working on the front line or in partnership, these courses will provide you with the building blocks to become a specialist.  

Management and Supervisor Level Courses

A series of courses currently in the design phase which will support the ongoing development of managers’ expertise whether they are new to being a supervisor of community safety and antisocial behaviour services or are already an experienced manager.

BTEC Level 1  - Award in Anti-Social Behavior Awareness 

This Pearson SRF BTEC Level 1 Award in Anti-Social Behaviour Awareness is for learners who work in community safety or deal with community safety/anti-social behavioural issues.

It gives learners the opportunity to:

  • develop knowledge about what constitutes Anti- Social Behaviour
  • develop knowledge to identify of vulnerable victims
  • develop skills in recording and referring anti-social behaviour incidents

The ability to successfully address antisocial-behaviour requires: an awareness of what anti-social behaviour is and how differing forms are defined; the impact that the various forms have on the lives of people affected by it; and how to record it once it has come to their attention. This unit will provide learners with knowledge of: the various defined forms of anti-social behaviour; how to identify vulnerable victims; and how to record anti-social behaviour so that an appropriate response can be generated to deal with it. It is an essential requirement that learners will be tasked to complete 3 hours of pre-reading and attend 7 hours of taught learning. In this unit the learners will explore a common definition of antisocial behaviour and guidance as to how it is to be interpreted and also the opportunity to investigate three sub categories of anti-social behaviour, being nuisance, environmental and targeted anti-social behaviour will be identified and explained. Knowledge of how to identify vulnerable victims will be taught together with the 3 broad factors that make victims at higher risk; being history, vulnerability & support. The course will provide knowledge of the importance of accurate record keeping and appropriate referrals.

BTEC Level 2 - Award in Community Safety Case Work

This Pearson SRF BTEC Level 2 Award in Community Safety Case Work is for learners who investigate reports of Anti-Social Behaviour or address community safety issues.

It gives learners the opportunity to:

  • investigate reported cases of anti-social behaviour

  • informally resolve cases of anti-social behaviour

  • identify judicial steps to resolve anti-social behaviour cases to be able to assist more senior case workers

  • give advice & guidance to victims to increase community safety

The ability to successfully deal with Community Safety issues requires competence in undertaking Community Safety related Case Work. This involves investigating cases of anti-social behaviour, the implementation of strategies or interventions to resolve the issues and the provision of community safety advice to victims. This unit will provide learners with knowledge of how to investigate anti-social behaviour, how to record the progress of an investigation whilst implementing an escalating series of appropriate responses until the situation is resolved and what community safety related advice to give. The unit will additionally provide community safety advice on preventative and protection strategies.

BTEC Level 3 - Professional Award in Community Safety, Crime & Nuisance Management for Practitioners

This four day BTEC Professional Award is designed for people who are currently working in a community safety partnership or who want to seek employment within one.  There is one mandatory core unit covering the legislation, formal and informal solutions to Anti-Social Behaviour problems. Thereafter delegates may choose three options from: victims & witness support; interviewing skills & statement taking; information exchange and investigation powers; domestic violence awareness; or conflict resolution. The course aim is to provide education and development community safety partnership staff members, including housing providers; in order to provide or improve practical skills to facilitate their required functions and aid their individual professional development.

BTEC Level 5 Professional Award for Managers in Community Safety Strategy

This two day BTEC Professional Award is designed for managers or aspiring managers working in a community safety partnership. It comprises of 4 half-day units, all of which are mandatory to get the full award. The units cover: the community safety agenda, supervising antisocial behaviour cases, legislative and informal tools and powers, developing local strategies and promoting confidence. The course aim is to provide education and development community safety partnership managers or aspiring managers, including housing provider management; in order to provide or improve supervisory skills to facilitate their required functions and aid their individual professional development.